This is rightly named as the age of traveller-centricity and with the evolution of the new era of personalized travel; it is leading to research and development of a host of new so-called intelligent services.
The command-and-control perspectives of traveling have changed a lot from the past and the focus has shifted more on the traveler and the productivity of each trip. It has become essential to maintain that the travelers have the greatest return on investment on each trip.
New generations of young employees and managers, who have been growing up and dwelling in a digital age, are moving up the ranks as travelers. It has become essential to recognize the need for greater flexibility acknowledging that the employees who travel on corporate trips also consider a percentage of their trip to be a leisure outlet.
With increasing globalization and rise in companies sending their staff overseas to network and connect with their offshore prospects/customers/suppliers, corporate travel is a highly profitable tourism segment.
Before we talk about how tourism companies can better cater to business travelers, let us first look at why they prefer to use specialized corporate agencies over traditional agents
Why do businesses use Corporate Travel Agencies?
This might be the most basic question for a travel agency as to why they need to use agencies specializing in corporate travel when there are plenty of regular travel agents in the market. Here is the importance of corporate travel agencies who have online systems which allow business travelers access to their complete itinerary.
The following information is at the fingertips of the CTAs:-
- full business itinerary details
- up-to-date tracking details of flights (including delays or rescheduling)
- transparent details about additional costs such as baggage fees or in-flight fees
- travel alerts, if any, in the destined area
- complete and up-to-date details about the visa procurement policies and identification required
- currency requirement and conversion rates